Privacy Policy

Local Plumber Allawah respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website or enquire about our plumbing services in Allawah.

What information we collect

We may collect the following personal information:

• Name
• Phone number
• Email address
• Suburb or service address
• Details about the plumbing issue you are enquiring about
• Any other information you choose to provide in a form, by phone or by email

We do not collect sensitive information (as defined in the Privacy Act) unless it is necessary and you have provided consent.

How we collect it

We collect personal information directly from you when you:

• Submit an enquiry form on our website
• Call the phone number listed on our website
• Send us an email
• Book a service

How we use it

We use your personal information to:

• Respond to your enquiry
• Provide a quote
• Arrange and deliver plumbing services
• Contact you about your booking
• Keep records as required by law

We do not use your personal information for marketing unless you have opted in.

Disclosure

We may disclose your personal information to:

• Our licensed plumbing partner who fulfils the work
• Third parties where required or authorised by law

We do not sell your personal information to any third party.

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Information is stored in secure systems and accessed only by authorised personnel.

Cookies and analytics

Our website may use cookies and basic analytics to understand how visitors use the site. This information is generally not personally identifiable. You can disable cookies in your browser at any time.

Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate. To make a request, contact us using the details on our Contact Us page.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

Contact

For any privacy-related question, contact Local Plumber Allawah using the details on our Contact Us page.